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What should I do if I have been charged extra for my order?

If this is the case, please allow us first and formost to apologize.

 

There are different reasons why you may have overcharged your purchase.

 

Please confirm that you have not selected an express delivery service. This service has a cost higher than the standard shipping and perhaps it was not your intention to choose this.

 

Another possibility is that you have used a discount coupon on a selection of out-of-range products. If this is the case, we recommend that you review the terms and conditions of that particular campaign to confirm that everything is correct and appropriate for the items bought.

 

Whatever the reason, our customer service team is at your service to help you should you have any more questions. 

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